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Out of Hours Customer Care Agent (Spanish and German)
Berlin (Berlin)
Vollzeit
Unbefristet CrossLend Veröffentlicht: 13.11.2015
Das Unternehmen

At CrossLend, we’re proud to be trailblazers in the bold new world of digital credit mediation and financing, with our pioneering cross-border marketplace lending platform.

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Kontakt
CrossLend Litfaßplatz 2
10178 Berlin (Berlin)

  Samantha Lisik

Stellenbeschreibung

Your role:

  • You will represent our company in front of our customers, primary taking care of inbound first-level and second-level support requests
  • Your will work with flexible working hours (during the day or also during the evening till 23.00 and on Saturdays)
  • You will be in touch with our customers through various communication channels (phone, email, chat)
  • You will take care of outbound calls and emails for existing customers
  • You will proactively follow up to progress customers in the lead cycle and/or get customer feedback
  • You will be responsible for tracking any customer issues / ideas / wishes and report them to country management

Your profile:

  • You speak German and Spanish on a near-native level and good English
  • You are able to comply with and follow strict banking regulations and to adhere to predefined processes
  • You either finished your studies or have a completed vocational training
  • You have a great attention to detail 
  • You are able to bring the expected results while working independently and unsupervised
  • You have great communication skills, positive attitude and a strong desire to serve our customers
  • You’re analytical and numbers driven

About CrossLendians: 

We are an awesome team of more than 50 people from 20 different countries. We work cooperatively in the same building located in the heart of Berlin (near Hackescher Markt) with our office language being English.

What characterises us:

  • We love to work in a very international and communicative environment
  • We are all driven by passion and results
  • We all believe that everyone has a big impact in the organisation
  • We value personal and professional development inside the company
  • We have fun at work. A lot. Full branded kicker, free coffee, fruit and beverages are always available

Do you identify yourself with the position? Would you like to be part of our team?

We are looking forward to receiving your application! 

This position is available immediately.

If you have any questions, please do not hesitate to contact us.

APPLY TODAY, START TOMORROW!

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