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Working Student for Customer Support (m/f)
Berlin (Berlin)
Werkstudent
Befristet ZenGuard GmbH Veröffentlicht: 07.11.2017
Das Unternehmen
ZenGuard (the company behind ZenMate) is a Berlin-based startup dedicated to Internet Security. At ZenGuard, we’re striving to make the web a free and secure place with our awesome, vision...

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Kontakt
ZenGuard GmbH Ritterstraße 12-14
10969 Berlin (Berlin)

  Janine Heidenreich

Feelgood & Benefits
Gesundheit
Massagen
Gesunde Ernährung
Arbeitskultur
Onboarding
Flache Hierarchien
Verkehrsanbindung
U-Bahn
S-Bahn
Verpflegung
Gemeinsames Essen
Kaffee-Automat
Arbeitsplatz
Großraumbüro
Erholung
Team Events
Spielmöglichkeiten
Benefits
Weiterbildung / Schulungen / Konferenzen
Betriebliche Altersvorsorge
Ausstattung
Laptop
OS X/Mac
Stellenbeschreibung

Your Mission:
Be an important team member and help us to keep our users satisfied with our support services especially during weekends. You will get trainings and mentoring from day one to prepare you to take ownership. Your ideas for improvements are always welcome and you can create your own project and support to achieve the company objective.

Your Tasks

  • Provide our customers with an outstanding customer service experience: Answer tickets (we use ZenDesk) and Emails in a timely and qualitative manner, as well as Social Media requests
  • Work closely in the team: prioritize your daily and more long term tasks in collaboration with our small, motivated and supportive team
  • Find solutions for the technical problems of our users through own research and in cooperation with our developers
  • Proactively further improve our customer support processes and generating new ideas to increase efficiency
  • Further improvement of ticket system automation
  • Help to establish and maintain further support channels
  • Take over responsibility: plan the customer support for one of our new products proactively and be the main contact person for questions from colleagues in this regard
 

Your profile

  • Enrolled student
  • Interest and understanding of our products and infrastructure in technical terms
  • Fluent in English
  • Fluent in one of the following languages is a big plus: Russian, Turkish, French
  • Enjoy working with people in a patient and helpful way
  • Strong communication skills in written and verbal form
  • First experience in a similar position is a plus
  • Experience in moderating a forum is a plus
  • Open to work during weekends
Lass uns Freunde sein
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