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Working Student for Customer Support (m/f)
Berlin (Berlin)
Werkstudent
Befristet ZenGuard GmbH Veröffentlicht: 07.11.2017
Das Unternehmen
ZenGuard (the company behind ZenMate) is a Berlin-based startup dedicated to Internet Security. At ZenGuard, we’re striving to make the web a free and secure place with our awesome, vision...

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Kontakt
ZenGuard GmbH Ritterstraße 12-14
10969 Berlin (Berlin)

  Janine Heidenreich

Feelgood & Benefits
Gesundheit
Massagen
Gesunde Ernährung
Arbeitskultur
Onboarding
Flache Hierarchien
Verkehrsanbindung
U-Bahn
S-Bahn
Verpflegung
Gemeinsames Essen
Kaffee-Automat
Arbeitsplatz
Großraumbüro
Erholung
Team Events
Spielmöglichkeiten
Benefits
Weiterbildung / Schulungen / Konferenzen
Betriebliche Altersvorsorge
Ausstattung
Laptop
OS X/Mac
Stellenbeschreibung

Your Tasks

  • Provide our customers with an outstanding customer service experience: Answer tickets (we use ZenDesk) and Emails in a timely and qualitative manner, as well as Social Media requests

  • Work closely in the team: prioritize your daily and more long term tasks in collaboration with our small, motivated and supportive team

  • Find solutions for the technical problems of our users through own research and in cooperation with our developers

  • Proactively further improve our customer support processes and generating new ideas to increase efficiency

  • Further improvement of ticket system automation

  • Help to establish and maintain further support channels

  • Take over responsibility: plan the customer support for one of our new products proactively and be the main contact person for questions from colleagues in this regard

 

Your profile

  • Enrolled student

  • Interest and understanding of our products and infrastructure in technical terms

  • Fluent in English

  • Fluent in one of the following languages is a big plus: Russian, Turkish, French

  • Enjoy working with people in a patient and helpful way

  • strong communication skills in written and verbal form

  • First experience in a similar position is a plus

  • Experience in moderating a forum is a plus

Lass uns Freunde sein
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